Travel Safety Guidelines

At A2Z Bus, your safety is our top priority. Follow these guidelines for a safe and comfortable journey.

Before Your Journey

Booking Safety

1. Book from official channels: Always book your tickets from the official A2Z Bus website, mobile app, or authorized agents.
2. Verify bus operator details: Check the bus operator's ratings and reviews before booking.
3. Note emergency contacts: Save the bus operator's contact number and A2Z Bus helpline number.
4. Share journey details: Share your journey details with family or friends.

Health Precautions

1. Travel only if fit: Avoid traveling if you're feeling unwell.
2. Carry necessary medications: If you have any medical conditions, carry your medications.
3. Stay hydrated: Carry a water bottle for the journey.
4. Pack sanitizers and masks: Maintain personal hygiene during travel.

During Your Journey

At the Boarding Point

1. Arrive early: Reach the boarding point 15-30 minutes before departure.
2. Verify your bus: Confirm the bus number, operator name, and destination before boarding.
3. Keep valuables secure: Keep your valuables and important documents safe.
4. Follow boarding instructions: Listen to the staff's instructions while boarding.

On the Bus

1. Wear seat belts: Always wear seat belts if provided.
2. Secure your luggage: Ensure your luggage is properly stored in the designated areas.
3. Stay seated: Remain seated while the bus is in motion.
4. Follow night travel precautions: For night journeys, keep track of stops and your belongings.

Emergency Situations

1. Know emergency exits: Familiarize yourself with emergency exits when you board.
2. Follow driver's instructions: In case of emergencies, follow the driver's or staff's instructions.
3. Keep emergency contacts handy: Save emergency contact numbers on your phone.
4. Use emergency tools: Know the location of emergency hammers or fire extinguishers.

Women's Safety

We prioritize women's safety on all our bus services:

1. Lady seats: Some buses have designated seats for women travelers.
2. Report harassment: Immediately report any harassment to the bus staff or call our helpline.
3. Track journey: Share your live location with trusted contacts using our app's "Track My Bus" feature.
4. Night travel: For night journeys, try to book seats in well-occupied areas of the bus.

COVID-19 Safety Measures

While COVID-19 restrictions have eased, we continue to maintain certain safety protocols:

1. Regular sanitization: All buses are sanitized before each journey.
2. Ventilation: Proper ventilation is maintained during the journey.
3. Health screening: Some operators may conduct temperature checks before boarding.
4. Optional masking: Wearing masks is optional but recommended in crowded buses.

Child Safety

If traveling with children:

1. Never leave unattended: Always keep children under supervision.
2. Secure seating: Ensure children are seated securely and away from the aisle.
3. Carry essentials: Pack necessary items like water, snacks, and medications.
4. ID information: Have your children carry identification information.

Luggage Safety

1. Label your luggage: Attach identification tags to your luggage.
2. Valuable items: Keep valuable items with you rather than in the luggage compartment.
3. Luggage receipt: Collect luggage receipts if provided by the operator.
4. Check before leaving: Ensure you have all your belongings before deboarding.

Reporting Safety Concerns

If you encounter any safety issues during your journey:

1. Immediate concerns: Alert the bus driver or staff immediately.
2. A2Z Bus helpline: Call our 24/7 safety helpline at +91 96597 73777.
3. Post-journey feedback: Report safety concerns through the "Rate Your Journey" feature.
4. Emergency services: In serious emergencies, contact local police or dial 112.

Bus Operator Safety Standards

A2Z Bus partners only with operators who meet our safety standards:

1. Regular vehicle maintenance: All buses undergo regular maintenance checks.
2. Driver verification: All drivers are verified and trained.
3. GPS tracking: Buses are equipped with GPS tracking systems.
4. Speed governors: Buses have speed limiting devices installed.

Remember, your safety is a shared responsibility. By following these guidelines, you contribute to a safer journey for yourself and fellow passengers.

For any safety-related queries, contact our safety team at safety@a2zbus.com.