Frequently Asked Questions

Find quick answers to the most common questions about A2Z Bus services.

How do I book a bus ticket on A2Z Bus?

You can book a bus ticket by visiting our website a2zbus.com or downloading our mobile app. Enter your source, destination, and travel date, then follow the prompts to select a bus, choose seats, and make payment.

Can I book tickets for someone else?

Yes, you can book tickets for friends and family. During the booking process, you'll need to enter the passenger details for whom you're booking the ticket.

Is it necessary to create an account to book tickets?

No, you can book as a guest user. However, creating an account offers benefits like faster checkout, booking history, and saved payment methods.

How do I get my e-ticket after booking?

Your e-ticket will be sent to your registered email address and mobile number via SMS immediately after successful payment.

Can I book a return ticket?

Yes, you can book a return ticket by using our "Round Trip" option on the homepage.

What payment methods are accepted?

A2Z Bus accepts credit/debit cards, net banking, UPI, mobile wallets, and EMI options for eligible transactions.

Is it safe to make online payments on A2Z Bus?

Yes, all payments on A2Z Bus are secured with SSL encryption and PCI DSS compliant payment gateways.

My payment was deducted but I didn't receive a booking confirmation. What should I do?

If your payment was deducted but you didn't receive a confirmation, please check your email and SMS. If you still don't see a confirmation, contact our customer support with your transaction details.

Can I pay for my ticket in cash?

A2Z Bus is an online booking platform, so all payments need to be made online. We don't offer cash payment options.

How do I cancel my bus ticket?

To cancel your ticket, log in to your account, go to "My Bookings," select the booking you wish to cancel, and click on the "Cancel Ticket" button.

What is the cancellation policy?

Cancellation charges vary based on how early you cancel before the journey date. Please refer to our Cancellation Policy for detailed information.

How long does it take to process a refund?

Refunds typically take 5-7 business days to reflect in your account, depending on your payment method.

Can I get a full refund if I cancel my ticket?

Full refunds are only available if you cancel more than 48 hours before departure, and even then, a small processing fee may apply. Please check our cancellation policy for details.

How early should I reach the boarding point?

We recommend reaching the boarding point at least 15-30 minutes before the scheduled departure time.

What documents do I need to carry while traveling?

You need to carry a printed copy or digital copy of your e-ticket and a valid government-issued photo ID proof (Aadhaar Card, Driving License, Voter ID, Passport, etc.).

Can I change my seat after booking?

Seat changes are subject to availability. Contact our customer support for assistance with seat changes.

What if I miss my bus?

If you miss your bus, your ticket will be considered used and no refund will be provided. In special circumstances, you can contact the bus operator or our customer support for assistance.

Is there a luggage limit?

Most bus operators allow 15-20 kg of luggage per passenger. Additional charges may apply for excess baggage. Please check with the specific bus operator for their luggage policy.

Technical Issues

The A2Z Bus website/app is not working. What should I do?

Try clearing your browser cache or reinstalling the app. If the issue persists, contact our technical support team.

How do I update my mobile app?

You can update the A2Z Bus app from the Google Play Store (Android) or App Store (iOS) by searching for "A2Z Bus" and clicking on "Update."

I forgot my password. How do I reset it?

Click on "Login," then select "Forgot Password." Enter your registered email address or mobile number to receive a password reset link.

Contact Information

How can I contact A2Z Bus customer support?

You can reach our customer support team through:

Email: support@a2zbus.com
Phone: +91 96597 73777
Live Chat: Available on a2zbus.com from 8 AM to 10 PM IST

What are the customer support working hours?

Our customer support team is available from 8 AM to 10 PM IST, seven days a week.

How do I submit a complaint or feedback?

You can submit complaints or feedback through the "Contact Us" page on our website or by emailing feedback@a2zbus.com.

Frequently Asked Questions

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