Privacy Policy
How A2Z Bus collects, uses, and protects your personal information
Privacy Policy
Last updated: November 15, 2023
Introduction
A2Z Bus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Book a ticket
- Contact our customer support
- Subscribe to our newsletter
- Participate in promotions or surveys
This information may include:
- Name, email address, phone number, and address
- Payment information
- Travel preferences
- Government-issued identification details (for ticket booking)
- Any other information you choose to provide
Automatically Collected Information
When you access or use our Services, we may automatically collect:
- Device information (e.g., IP address, browser type, operating system)
- Usage information (e.g., pages visited, time spent on pages, links clicked)
- Location information (with your consent)
- Cookies and similar tracking technologies
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and confirm your bookings
- Provide customer support
- Send transactional messages (e.g., booking confirmations, updates)
- Send marketing communications (with your consent)
- Improve our Services
- Analyze usage patterns and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
Service Providers
We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Bus Operators
We share necessary booking information with the bus operators to fulfill your travel arrangements.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate information
- Right to request deletion of your personal information
- Right to object to or restrict processing of your personal information
- Right to data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Third-Party Links
Our Services may contain links to third-party websites or services that are not owned or controlled by A2Z Bus. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Cookies Policy
We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@a2zbus.com
- Phone: +91 96597 73777